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Privacy Policy

Effective Date: 12/09/2024

Plekxa ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you use our streaming platform. By using Plekxa RISE, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect personal information from users and creators to provide and improve our services. This information includes:

1.1. Account Information

When you sign up for an account, we may collect:

  • Name

  • Email address

  • Payment information (for paid subscriptions)

  • Username and password

  • Profile details such as bio or content preferences

1.2. Usage Data

We collect information on how you interact with the platform, including:

  • Content you view or interact with

  • IP address and device information

  • Browser type and settings

  • Location data (if enabled)

1.3. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to track user activity, preferences, and site performance. You can manage cookie settings through your browser.

2. How We Use Your Information

Plekxa uses your personal information to:

2.1. Provide Services

  • Create and manage your account

  • Process payments for subscriptions and creator contributions

  • Deliver personalized content and recommendations based on your preferences

2.2. Improve the Platform

  • Analyze how users interact with our services to improve functionality and content offerings

  • Conduct internal research and analysis to enhance user experience

2.3. Marketing and Communication

  • Send promotional messages, updates, or announcements related to Plekxa RISE (you can opt out of marketing emails at any time)

  • Respond to customer service inquiries and support requests

3. How We Share Your Information

We do not sell your personal information to third parties. However, we may share your data with trusted partners under specific circumstances:

3.1. Service Providers

We work with third-party providers to support our services (e.g., payment processors, cloud storage, marketing services). These providers may have access to your personal information but are obligated to protect it.

3.2. Legal Obligations

We may disclose personal information if required by law, regulation, or legal process, including to law enforcement or regulatory bodies.

3.3. Business Transfers

If Plekxa undergoes a business transaction such as a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

4. Your Rights and Choices

4.1. Access and Correction

You may access, update, or correct your personal information by logging into your account. If you need assistance, please contact our support team.

4.2. Deletion

You may request that we delete your personal information. However, we may retain certain information as required by law or for legitimate business purposes.

4.3. Opt-Out of Marketing

You may unsubscribe from marketing communications by following the instructions in our emails or adjusting your account preferences.

4.4. Cookie Preferences

You can manage your cookie settings through your browser or device settings.

5. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, use, or disclosure. However, no system is completely secure, and we cannot guarantee the absolute security of your data.

6. Data Retention

We retain your personal information for as long as necessary to provide the services, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer required, we securely delete or anonymize it.

7. Children’s Privacy

Plekxa RISE is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe that we have collected data from a child under 13, please contact us, and we will take steps to delete the information.

8. International Data Transfers

Your information may be transferred to and processed in countries outside your own, where data protection laws may differ from those in your jurisdiction. By using Plekxa RISE, you consent to the transfer of your information to these countries.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on our platform, and continued use of Plekxa after these updates signifies your acceptance of the revised policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact us here.

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